My experience with Oro Ford in Oracle, AZ, has been a nightmare. After waiting two years for my Maverick, they changed the MSRP at the last minute, refused to honor promised financing, and became aggressive when questioned.
Timeline of Issues:
Broken Promises: I was repeatedly assured my 2022 order would be price-matched and financed at the original 3.99% rate. When my truck arrived in 2024, they tried increasing the price and claimed the financing was no longer valid.
Aggressive Owner: After weeks of trying to speak with the dealership owner, I finally got him on the phone, where he berated me for questioning the deal. He claimed I should be grateful, even though the dealership had screwed up repeatedly.
Vehicle Issues: The truck had scratches on the dash, which the dealership refused to fix.
Financing Chaos: With no financing honored, I scrambled to move money from investments to cover a larger down payment than expected.
First Responder Rebate Scandal: My wife, a nurse, was told she qualified for a $500 rebate. Ten days after the sale, they demanded verification, which we discovered no longer applied to nurses. They then threatened to withhold our license plates unless we paid it back. We refused, and the owner reluctantly dropped it.
Final Outcome:
Price Negotiation: We settled on $31,900 instead of the $30,700 I originally fought for.
Rebate Fiasco: We refused to pay back the $500 rebate the dealership incorrectly applied.
Lessons Learned: Every interaction should be documented and recorded when dealing with car dealerships.
I got my truck, but I’ve never been more furious over a purchase. My wife has sworn off Ford trucks for life, and I plan to leave negative reviews to warn others.
Would I recommend buying from Oro Ford? Absolutely not.
Couldn’t walk away—had to leave a negative survey and ensure they didn’t profit more by flipping my truck. Besides, I got a decent deal compared to market rates.
Chen said:
You went through all this stress for $600 in sales tax savings? Life is too short to be this bitter.
It wasn’t about sales tax—it was about being lied to for two years, forced into scrambling for financing, and getting jerked around by a dealership. I chose Oro Ford because a friend had a smooth experience, not to save on tax.
Summary: OP fought with a dealership over two years for a truck, was lied to about financing, had the price changed last minute, got yelled at by the owner, and was scammed on a rebate. He got the truck but left the dealership furious.